From the 1st time I went to Gordies, everyone there was friendly. This being the 2nd time there, I was recognized right away and with a smile. I needed brakes for my Trailblazer. They explained what needed to be done, the front brakes needing replacement and the rear brakes (at 20%) should be replaced soon. They gave me the cost for fixing all now and for individually so I could decide what I wanted to do. When picking up the car, there were several people doing the same. Each one was greeted personally and quickly.